Shipping policy

MTM Shipping Policy

At MTM, we strive to provide you with efficient and reliable shipping services. Please review our shipping policy below to understand our shipping processes and guidelines.

1. Order Processing:

  • Processing Time: Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Pre-Orders: For pre-order items, please refer to the product description for specific processing times.

2. Shipping Rates and Delivery Estimates:

  • Domestic Shipping: We offer standard and expedited shipping options for domestic orders. Shipping charges for your order will be calculated and displayed at checkout.
  • Standard Shipping: 5-7 business days
  • International Shipping: We offer international shipping to most countries. Shipping charges for your order will be calculated and displayed at checkout.
  • International Delivery: 7-21 business days

3. Shipping Carriers: We use a variety of shipping carriers to deliver your order, including but not limited to USPS, UPS, FedEx, and DHL. The carrier used for your order will depend on your shipping address and the selected shipping method.

4. Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website.

5. Shipping Address: Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, please contact us immediately at [email address].

6. Shipping Delays: While we strive to meet all delivery estimates, shipping times may be affected by factors beyond our control, such as customs delays, weather conditions, or carrier issues. We are not responsible for delays caused by such factors.

7. Customs, Duties, and Taxes: For international orders, customs and import duties may be applied to your shipment. These charges are determined by the destination country and are the responsibility of the customer. MTM is not responsible for any customs fees, duties, or taxes incurred.

8. Lost or Damaged Packages:

  • Lost Packages: If your package is lost in transit, please contact us at info@mtmlivin.com. We will work with the carrier to locate your package or process a replacement if necessary.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at info@mtmlivin.com. We will assist you in filing a claim with the carrier and provide a replacement if necessary.

9. Returns and Exchanges: For information on returns and exchanges, please refer to our Returns and Refunds Policy page.

10. Contact Us: If you have any questions about our shipping policy, please contact us at info@mtmlivin.com Our customer service team is here to assist you.

Thank you for shopping with MTM. We appreciate your support and are committed to providing you with a seamless shipping experience.